Customer Care

 

Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed between 1 p.m. PST Friday through 11:59 p.m. PST Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

Shipping

Shipping to US only.

Cannot ship to APO/FPO or PO Box addresses.

Free shipping valid via USPS Priority on online orders of $150 or more to addresses in the contiguous United States only. Not valid for expedited, international, or return shipments. Offer valid until otherwise announced.

All US orders will be shipped via USPS Priority Mail, we cannot ship to P.O. Boxes. Orders usually ship within 1-2 business days, some exceptions may apply. USPS Priority Mail delivery times vary depending on your location. Please note that there will be an extra delivery fee for orders that must be re-shipped, intercepted, or if the address is changed after the order has been shipped. Customers will be notified prior to being charged any additional fees.

DOMESTIC SHIPPING COSTS AND METHODS

Method Price
USPS Priority over $150.00 Free
Ground $8.00
Overnight $27.00
Two Day $19.00

All orders over $400 are sent via UPS Signature Required.

At this time we can not be responsible for lost or stolen packages.

RETURNS

RoM Shoes will accept returns and exchanges within 14 days. Customer is responsible for the cost of shipping returns. RoM will pay to ship the exchange item.

If you are not satisfied with your online purchase, please follow our guidelines for returns:

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All discounted sale items are as-is and final purchase.

Please confirm your items are eligible for return (Sale merchandise is not eligible for return or exchange).

  • Sale items are not returnable or exchangeable. These items are marked “sale” and/or are marked down from the original price.
  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be accepted.
  • The merchandise must be in its original condition, in it’s original box or packaging and unworn. Do not tape or attach labels directly to shoe boxes.
  • We do not refund shipping charges.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

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